Customer Spotlights | Customer Testimonial 

# Northwell Health



 

 

 

 

**How do you make a massive healthcare system feel personal?** In this customer spotlight, Northwell Health shares how they are breaking down barriers to healthcare access. By moving from a complex legacy system to a centralized **Drupal** architecture on the **Acquia platform**, Northwell has created a "Digital Patient Experience" (dPx) that ensures every patient feels seen, heard, and remembered.

**Key Transformation Highlights:**

**Unified Digital Brand:** Learn how Northwell consolidated 23 hospitals and 700+ outpatient facilities into one cohesive digital identity using a standardized design system.  
**Bridging the Access Gap:** See how digital solutions are simplifying the "labyrinth" of healthcare, from intuitive provider searches to streamlined appointment booking and billing.  
**Personalization at Scale:** Using data-driven insights to provide clear, empathetic communication and personalized health content that empowers patients to make better decisions.  
**Operational Efficiency:** How the move to **Drupal 8/9** empowered non-technical content teams to manage thousands of pages with speed and brand consistency.

**The Result:** A seamless, accessible, and secure digital journey that reduces patient anxiety and builds long-term trust in one of the nation's leading health systems.

Watch now to see how Northwell Health is "being digital" to make healthcare feel more human.



 

 

 Resources 

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 [ Acquia in Healthcare ](https://www.acquia.com/solution-by-industry/healthcare) 

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