E-Book# Trend Report: Digital Experiences in Disruptive Times

## What's Covered?

What's Covered

- Trends in adoption, use and ROI of marketing and CX technology
- Key considerations around marketing team makeup and available skill sets
- How personalization can help brands scale and still maximize resources



 

 

 

 

 

 Additional InfoPage Content

COVID-19 radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers and new challenges that affect how they create unforgettable customer experiences (CX).

**Since the beginning of the pandemic:**

- 74% of consumers report their digital experience with brands has changed
- 84% of consumers have used digital channels more in 2020
- 48% of organizations have created more content for customer engagement

Image

 ![Global CX Report](/sites/default/files/styles/legacy_inline_image/public/legacy/images/2020-10/Global-CX-Report-Front-Page_3.jpg?itok=QrHbYA_d)

 



For our new e-book, **“Design Resilient Digital Customer Experiences in Disruptive Times”,** we collected the views of 8,000 consumers and 800 marketers across Australia, France, Germany, Japan, Mexico, Singapore, the United Kingdom, and the United States. Download the e-book to see our findings.



 

 

 

 

 

##  Download E-Book 

 [ Download Now ](/sites/default/files/legacy/documents/2020-10/AQ%20-%20CX%20Trends%20Report%20-%20Global%20Edition%202021_3.pdf) 

 

 

 

#### Industry

 [High-Tech & SaaS

 ](/solution-by-industry/high-tech) 

 [Manufacturing

 ](/solution-by-industry/manufacturing) 

 [Media & Entertainment

 ](/solution-by-industry/media-and-entertainment) 

 

 

#### Related Products

 [Campaign Studio

 ](/products/acquia-campaign-studio) 

 [Acquia Customer Data Platform

 ](/products/acquia-cdp) 

 [Acquia DXP

 ](/dxp)