Image ![](/sites/default/files/media/image/2024-09/Global%20Support%20Icon_Color_0.svg) # Global Support --- Acquia’s world-class Global Support team delivers solutions tailored to your unique environment, with global coverage across all time zones and 24/7 availability for critical issues. ![image of Group of 3 people have a discussion masked by acquia droplets](/sites/default/files/styles/flex_header_desktop/public/media/image/2023-02/Omnichannel%20Hero.png?h=5834b031&itok=JAErBbHv) ## Get in Touch With Acquia Support There are multiple ways to get help if you’re experiencing an issue or have a question. Choose the best one for you. Image ![](/sites/default/files/media/image/2024-09/Global%20Support%20Graphic_Submit.svg) Submit a Case Getting in touch with Acquia Support or your technical account manager (TAM) is as easy as creating a case. [Submit a Case](https://docs.acquia.com/service-offerings/support/support-and-tam-ticket-information) Image ![](/sites/default/files/media/image/2024-09/Global%20Support%20Graphic_Call.svg) Call Us If you prefer to speak to a human, contact us by phone and we’ll submit a case for you. [Contact Support by Phone](https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support#support-phone-numbers) \*Note: Phone support is available based on subscription level. Image ![](/sites/default/files/media/image/2024-09/Global%20Support%20Graphic_Search.svg) Search the Knowledge Base Explore how-tos, troubleshooting, and product-based documentation for on-demand answers. [Go to the Knowledge Base](https://acquia.my.site.com/s/topiccatalog) ## Communities and Product-Specific Support Learning and support isn’t one-size-fits-all. We offer several ways to give you what you need. From discovering best practices and engaging with product experts to connecting with other users, find what works best for you. ![Acquia Dam Logo](/sites/default/files/styles/content_grid_56px_width/public/media/image/2023-05/Drop_0.png?h=f633e61c&itok=rcu3HXB2) ### DAM Community The DAM Community is your one-stop-shop for all things digital asset management (DAM). Chat with Support or submit a case and connect with other Acquia DAM users via User Groups or in the discussion forum. Access the Community from the Help dropdown of your DAM site. [See How to Access the DAM Community](https://community.acquia.com/acquiadam/s/article/How-do-I-create-a-Widen-Connect-account) ![](/sites/default/files/media/image/2024-09/Acquia%20Optimize%20Logo.svg) ### Acquia Web Governance Support Phone and in-app chat support are great ways to get your Monsido questions answered quickly. We also offer a comprehensive training program for Acquia Web Governance features and add-ons. Choose between in-person, virtual, or private workshops to best suit your needs. [Learn More About Web Governance Support](/node/53101/) ![](/sites/default/files/media/image/2024-09/Gobal%20Support_Professional%20Services%20Graphic.svg) ## Professional Services The Acquia Professional Services team offers a variety of options to enhance your digital presence. We provide a suite of services from training to bespoke implementation. [More on Professional Services](/customer-success/professional-services "Customer Success Team | Professional Services") ![](/sites/default/files/styles/text_with_floating_image_desktop/public/media/image/2024-09/Global%20Support_Learning%20Services%20Graphic_0.png?h=0ead8900&itok=niFwbldp) ## Learning Resources Acquia offers a mix of live, on-demand, and self-serve learning opportunities to help you get the most out of your Acquia tools. [More on Learning Resources](/customer-success/learning-resources "Customer Success Team | Learning Resources") ## Meet the Other Customer Success Teams We have several teams dedicated to helping you get the most out of your Acquia investment. Learn more about each of them. ![](/sites/default/files/media/image/2024-09/Account%20Manager%20Icon_Color_0.svg) Account Managers (AM) Your dedicated Acquia expert committed to understanding your unique business objectives. [More on AMs](/customer-success/account-manager "Customer Success Team | Account Manager") ![](/sites/default/files/media/image/2024-09/Global%20Support%20Icon_Color.svg) Learning Resources Learn best practices, engage with product experts, and connect with other users. [More on Our Resources](/customer-success/learning-resources "Customer Success Team | Learning Resources") ![](/sites/default/files/media/image/2024-09/Partners%20Icon_Color.svg) Partners As an extension of our Support and Customer Success teams, our partners are trusted advisors who can help teams accelerate implementation and tackle digital projects. [More on Partners](/partners "Work with a Partner") ![](/sites/default/files/media/image/2024-09/Professional%20Services%20Icon_Color.svg) Professional Services We offer a variety of options to enhance your digital presence, including a suite of services ranging from training to bespoke implementation. [More on Our Services](/customer-success/professional-services "Customer Success Team | Professional Services") ![](/sites/default/files/media/image/2024-09/Customer%20Success%20Manager%20Icon_Color.svg) Customer Success Managers (CSM) Your day-to-day point of contact, dedicated to helping customers realize success. [More on Acquia CSMs](/customer-success/customer-success-manager "Customer Success Team | Customer Success Manager") ![](/sites/default/files/media/image/2024-09/Technical%20Account%20Manager%20Icon_Color.svg) Technical Account Managers (TAM) Your technical expert in all things Drupal and Acquia. [More on Acquia TAMs](/customer-success/technical-account-manager "Customer Success Team | Technical Account Manager")